Frequently Asked Questions

Non-emergency medical transportation (NEMT) provides safe, reliable rides for patients who don’t require an ambulance but still need assistance getting to care. Reliant Rides offers NEMT for doctor visits, dialysis, chemotherapy, hospital discharges, and more.

Unlike general rideshare, Reliant Rides specializes in medical transportation. Our drivers are trained to assist patients, our vehicles are wheelchair-accessible, and we provide door-to-door support for safer, more reliable trips.

Yes, in many cases Medicaid and some insurance providers cover NEMT. Coverage depends on your state and plan. Reliant Rides works with partners to ensure compliance with Medicaid and insurance requirements.

Yes. Many patients arrange recurring rides for dialysis, chemotherapy, or therapy sessions. Recurring scheduling ensures consistent, on-time transportation.

Patients and caregivers can schedule rides online or by phone. Facilities and partners can set up custom programs through our partnership team.

Yes. All vans are equipped with ramps, lifts, and secure seating for mobility devices. Our drivers are trained to assist passengers safely in and out of vehicles.

Yes. Drivers assist passengers from their door to the vehicle and ensure safe entry and exit. This service is especially important for seniors, disabled individuals, and hospital discharges.

In most cases, yes. Caregivers and family members are welcome to ride along to provide additional support during appointments.

Yes. We specialize in safe, timely hospital-to-home transport after inpatient stays or outpatient surgeries, helping reduce readmission risks.

Yes. We regularly provide rides for imaging, therapy, minor procedures, and follow-up appointments at outpatient clinics.

Yes. Our senior medical transportation serves all elderly patients, whether or not they require wheelchair assistance.

Yes. Reliant Rides offers lifestyle rides for errands, family events, and social activities, as well as long-distance trips to specialists or hospitals in other cities.

Our long-distance transportation is flexible. We coordinate extended trips to specialists, treatment centers, or family locations as needed.

Dedicated fleet means Reliant Rides provides vehicles and drivers exclusively for your facility. This supports daily or high-volume patient transportation needs.

We work directly with administrators and discharge planners to design transportation programs. Partnerships can include dedicated fleets, recurring rides, or compliance-based Medicaid alignment.

Custom NEMT solutions are tailored programs built around your organization’s unique needs. This may include hybrid models (fleet + on-demand), recurring treatment schedules, or compliance-focused insurance transport.

By providing safe, timely transportation, Reliant Rides helps patients attend scheduled care. This reduces no-show rates, supports treatment compliance, and improves overall health outcomes.