PRIVACY POLICY

Last Updated: 11/05/2025

Reliant Rides, LLC (“Reliant Rides,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit ReliantRides.com or request transportation services.
By using our Site or Services, you agree to the practices described in this policy.

Information We Collect

• Personal Information
  We may collect the following information when you request transportation or interact with our Site:
  – Name
  – Contact information (email, phone)
  – Pickup and drop-off addresses
  – Scheduling and trip information
  – Payment information (for private pay transactions)
• Limited Medical-Related Information
  To ensure safe transportation, we may collect basic, non-sensitive medical-related details, such as:
  – Wheelchair usage or mobility assistance needs
  – Transfer requirements
  – General physical or accessibility information necessary for safe transport
  We do not collect medical diagnoses or detailed health records.
• Technical and Website Data
  When you visit the Site, we may automatically collect:
  – IP address
  – Browser type
  – Device information
  – Pages visited
  – Cookies, pixels, and tracking technologies
  – Analytics data from tools such as Google Analytics or similar platforms
• Communications Data
  We may store email messages, ride requests, preferences, or other communication for customer service and operational purposes.

How We Use Your Information

We use collected information to:

• Process and approve transportation requests
• Coordinate trip scheduling
• Improve customer service and operational efficiency
• Communicate reminders, updates, or confirmations
• Enhance our Site functionality and analytics
• Maintain safety and compliance with transportation standards
• Respond to inquiries or resolve issues
• Improve reliability, routing, and service planning

How We Share Information

Reliant Rides may share information with:

• Bambi scheduling software and other operational tools
• Third-party dispatch or routing platforms
• Payment processors (for private pay transactions)
• Medical facilities or care providers coordinating approved transportation
• Insurance or benefit-related transport programs
• Professional advisors (legal, accounting, etc.)
• Law enforcement if required by law

We do not sell your personal information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, disclosure, or misuse.
While we strive to protect your data, no online or electronic system is completely secure.

Data Retention

We retain information as long as necessary to:

• Provide transportation services
• Maintain accurate records
• Meet legal and regulatory requirements
• Improve service performance and reliability

Cookies and Tracking Technologies

We use cookies, analytics tools, and pixels to understand how visitors interact with our Site and to improve performance.
Users may adjust browser settings to limit or block cookies, but doing so may affect certain Site functionality.

Your Rights and Choices

Depending on your location, you may have rights to:

• Request access to your personal information
• Request corrections
• Request deletion (where legally permissible)
• Restrict certain uses

Requests can be submitted to support@reliantrides.com

Children’s Privacy

Our Site and Services are not intended for children under 13. We do not knowingly collect personal information from children without parental consent.

Third-Party Links

Our Site may include links to third-party websites or platforms. We are not responsible for the privacy practices of those parties.

Changes to This Privacy Policy

We may update this Policy periodically. Changes will be posted here with a new “Last Updated” date.

Contact Us

For privacy-related requests or questions, contact:
support@reliantrides.com
000-000-0000