Multiple ways to book. One reliable ride.
At Reliant Rides, LLC, scheduling non-emergency medical transport NEMT transportation or wheelchair-accessible van service is simple. While we offer several convenient ways to request a ride, our preferred method is by phone, ensuring we collect the most accurate details for safe, reliable service.
Choose any of the options below to get started.
Book Online
Submit your NEMT ride request on our Booking Page when a phone call isn’t convenient.
Provide:
- Passenger information
- Pickup/drop-off addresses
- Appointment date and time
- Mobility details
- Any special instructions
Our team reviews all online requests and will follow up to confirm your ride.
Call Us
000-000-0000
Calling us directly is the fastest and most accurate way to book a ride.
Our team will help you:
- Schedule new rides
- Update appointment times
- Confirm mobility needs
- Ask questions about accessibility
- Coordinate recurring or complex trips
Phone booking ensures we understand all details up front and can fully confirm availability.
Text Us
000-000-0000
For quick requests or simple updates, text messaging is a convenient option.
Send us your:
- Name
- Pickup and drop-off locations
- Appointment time
- Mobility or wheelchair details
A team member will reply with confirmation or follow-up questions.
Chat With Us
Click the chatbox at the bottom right
Use our chat tool during business hours to:
- Request a ride
- Ask questions
- Modify an existing trip
- Receive real-time assistance
After-hours messages will be reviewed the next business day.
Facility Concierge
For hospitals, rehabilitation centers, senior care, and medical offices with an established Reliant Rides partnership.
Authorized staff may submit ride information through their designated facility portal or process.
Our team will then:
- Review the request
- Confirm scheduling
- Coordinate direct communication with facility staff
This is ideal for recurring appointments, patient discharges, and coordinated group transportation.
The Booking Process
Book Your Ride
Schedule a ride by call, text, online form, chat, or through a facility concierge. Booking early—ideally 3 days in advance—helps guarantee availability for medical appointments, procedures, and wheelchair transportation in the DFW area.
We Confirm the Details
A regional customer support rep reviews your request, confirms pickup and drop-off information, and verifies mobility needs (wheelchair, walker, ambulatory) to ensure a smooth NEMT experience.
Ride-Day Updates
On the day of your appointment, you’ll receive a message letting you know your driver is on the way so you always know what to expect.
Safe, On-Time Pickup
Your driver arrives early, assists you into the van based on your needs, and secures your wheelchair or mobility device for a safe trip.
Drop-Off & Follow-Up
We take you directly to your destination, help you exit safely, and send a follow-up message to see how your ride went.
Payment Options
We accept private pay, credit/debit cards, facility-billed transportation, and recurring payment setups for frequent riders.
Need Help Choosing a Method for Your Non-Emergency Medical Transportation?
If you have questions about mobility equipment, recurring schedules, or special accommodations, our team is here to help.
Support@ReliantRides.com
000-000-0000